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Investing in leading call center and software solutions and using state-of-the-art technology, it offers a unique solution for businesses who wish to outsource their call-handling needs. We have established a long-term partnership with CTI by providing a typical model of ODC service.</p> <p><b>What the client wanted</b></p> <p>With the business growth, the client realized that manual operations were not affordable to consistently provide standby services at any time. To sharp the competitive edge, the client needed a voicemail system based on CISCO call manager which may dramatically enhance the business efficiency as well as reduce vast cost, and the following functionality were required to effectively support its business process:</p> <ul> <li>The system could transact the voice message into data information and then save them into the server.</li> <li>The voice information in the server was available to be picked-up by any user.</li> <li>With the voicemail system, the client could make operations to the message as listening to the message back and forth, even revising, deleting and attaching it. In doing so, the message that has been left by customers would be correct and integrated, which is helpful for the operators to deal with problems.</li> <li>A personal responder (mail box) should be provided for each extension.</li> <li>The system required every mail box to auto-answer the calls inbound by means of recording the answering information in advance.</li> </ul> <p><b>Approach</b></p> <p>Prior to building the system, we began our work with requirements discussions and a thorough analysis, translated it into a clear technical requirement, created logic design and came up with system specification. The professional technologies like JMF, JTAPI, Java bean, Java swing, JSP, Servlet and Postgre SQL database were used to provide an economic but stable and highly scalable application which is based on B/S structure in the following incremental development phase.</p> <p>Abstract Technology helped the client realize its goal by implementing the following aspects:</p> <ul> <li>Each voice mailbox is correspondent with an IP phone.</li> <li>Users may leave messages to voice mailbox when the owner is not available to answer the phone call.</li> <li>System may send email to mailbox when new messages arrive.</li> <li>The mailbox owner may listen to the message with media player in case the IP phone is not available.</li> <li>Mailbox owner may manage his/her mailbox on Internet.</li> <li>Administrator of the system may manage the whole system on Internet.</li> </ul> <p><b>Benefits</b></p> <p>With the above solution, Abstract Technology developed the system to improve the efficiency of the client's business process and cut down the redundant running cost in the existing system.</p> <ul> <li>Significant improvement in the time of the running cycle.</li> <li>Improved customer care through the capable and flexible system.</li> <li>Cost reduction for the client.</li> </ul> <h5><a href="../../request/case-loads.html" title="download the complete case studies">Download the complete case study</a> <img src="../../include/imagescp/pdf.gif" alt="PDF file format"> <i><a href="mailto:sales@abstracttechnology.com" title="Send an email to our sales team">Contact sales</a> <img src="../../include/imagescp/mail_icon.gif" alt="Mail icon"></i></h5> </div> </div> <div class="m_body_right"> <p>Other cases</p> <ul> <li><a href="online_sys.html" title="Our online statement retrieval system">On-line Statement Retrieval System</a></li> <li><a href="odc_cti.html" title="Our offshore development center of CT">Offshore Development Center of CTI</a></li> <li><a href="app_sys.html" title="Our application processing system case study">Application Processing System</a><br/> <div align="right"><a href="../case-study.html" title="Our case studies">More...</a></div></li> </ul> <p>Highlights</p> <ul> <li><a href="../../other/why_atl.html" title="Why you should choose ATL?">Why choose us?</a></li> <li><a href="../../other/do_it.html" title="How we do it?">How we do it?</a></li> <li><a href="../../other/pricing.html" title="Request for a free price quote">Free pilot</a></li> </ul> <p>Downloads</p> <ul> <li><a href="../downloads/intellectual-property.html" title="Our intellectual property (ODC) protection whitepaper">Intellectual Property Protection Policy</a></li> <li><a href="../downloads/methodology.html" title="Our methodology and technical approach">Methodology & technical approach</a></li> <li><a href="../downloads/odc_white_paper.html" title="Our odc whitepaper">Offshore Development Center Whitepaper</a><br/><div align="right"><a href="../downloads/loads.html" title="More downloads">More...</a></div></li> </ul> </div> </td> </tr> </table> <script type="text/javascript"> menuFix(); </script> <div class="bottom"> <div><a href="../../index-2.html" title="Our home page">Home</a> | <a href="../contact_us.html" title="Contact Us">Contact us</a> | <a href="../../map.html" title="Site map">Site map</a> | <a href="../../term_use.html" title="Terms And Conditions">Terms of use</a> | <a href="../../privacy.html" title="Privacy Policy Statements" target="_blank">Privacy</a> | <a href="../resources.html" title="Resource">Resources</a> | <a href="../../n-letter-s.html" title="News Letter">Newsletter subscription</a> | <a href="../../faq.html" title="Frequently Ask Question (FAQ)">FAQ</a></div> <h5><a href="../../copy.html" title="Our copyright statement" target="_blank">© 2004 - <script type="text/javascript"> document.write((new Date()).getFullYear()); </script> </a> Abstract Technology Ltd. <a href="../../index-2.html" title="Our home page">Online Payment Enabler & Offshore Outsourcing System Development</a></h5> </div> </body> </html>