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Home -> Guidelines & Standard -> ISO 13407
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ISO 13407 Standard

Human Centred Design Process for Interactive Systems.
Please check iso.org for updated information.
This document was last updated May 17 2006 11:26:48 PM


Citation

ISO 13407:1999 Human-centred design processes for interactive systems.

Status

International Standard.

Lifecycle Phase

  • Analyse the opportunity
  • Build the context of use
  • Create the user experience
  • Track usage and improve

Type of Guidance

Principles and general recommendations.

Application Area

  • Equipment
  • User testing
  • Software
  • Process

Scope

This influential standard is "aimed at those managing the design process" and is now increasingly used to ensure software quality. For example, in their document, "Quality Framework for UK Government Website Design: What is a Good Government Website?", the Office of the e-Envoy writes:

“The main body of this Framework is derived in part from ISO 13407: Human centred design processes for interactive systems (see Appendix C for details).” (p4)

The standard describes four principles of human-centred design:

  • Active involvement of customers (or those who speak for them).
  • Appropriate allocation of function (making sure human skill is used properly).
  • Iteration of design solutions (therefore allow time in project planning).
  • Multi-disciplinary design (but beware overly large design teams).

...And four key human-centred design activities

  • Understand and specify the context of use (make it explicit – avoid assuming it is obvious).
  • Specify user and socio-cultural requirements (note there will be a variety of different viewpoints and individuality).
  • Produce design solutions (note plural, multiple designs encourage creativity).
  • Evaluate designs against requirements (involves real customer testing not just convincing demonstrations).

The standard itself is generic and can be applied to any system or product. 

Audience

Anyone that wants to introduce usability processes into a project or organisation.

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